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Track Lost/Stolen Phone

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Step 1 of 5
Account Information
Your Balance

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Service Cost

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A service fee of ... will be deducted from your balance upon submission.

Step 1: Phone Owner Identity

Please enter your National Identification Number (NIN) for identity verification.

Please enter a valid 11-digit NIN.

Step 2: Phone Details

Please provide all details about your missing device.

Please enter a valid 15-digit IMEI number
15-digit number found on the box
Second IMEI number for dual SIM phones
Please enter the phone brand
Please enter the phone model
Please enter the phone color
Please enter at least one phone number
Make sure the sim is blocked and reterived from your network provider
Make sure the sim is blocked and reterived from your network provider. If you don't have second phone number, input the first phone number.

Step 3: Document Uploads

Please upload all required documents to support your lost phone claim.

Please upload a receipt
(PNG, JPG, JPEG, PDF up to 5MB)
Please upload a photo of the phone box
(PNG, JPG, JPEG up to 5MB)

Step 4: Loss Details

Please provide detailed information about how your phone was lost.

Provide a detailed explanation of how the phone was lost or stolen, including date, time, and location + items stolen with phone and other crim commited while stealing the phone if possible.
Please describe how the phone was lost

Step 5: Summary

Please review all information before submitting your report.

By submitting this form, you agree to pay the service fee of which will be deducted from your account balance.

Personal Information

NIN:

Phone Details

IMEI 1:
IMEI 2:
Brand:
Model:
Color:
Phone Number(s):

Documents

Receipt:
Phone Box:

Loss Details

Reason for Loss:

Payment

Service Fee:
Current Balance:
Remaining Balance after Submission:
Date